![]() Second, if you deploy an AI chatbot to automate responses to the vast majority of queries, you don’t even need to hire more support reps to handle an increase in the number of requests. Firstly, answering chat messages costs far less than responding to customers by phone. Handling requests via live chat on Google Business Messages can significantly reduce support costs in several ways. They don’t even have to click on your listing to speak with you, either. 2 Very few channels will allow you to attract such a large number of potential visitors, pre-qualify their intent, and wow them with exceptional customer service. Leverage the world’s most popular search engine Provide great customer engagement, and you may just convert them. These are high-intent users who want to make a purchase, making them great potential customers. Google Business Messages lets you capture customers right at the point they are deciding between brands. Engage customers at the moment of consideration There are plenty of reasons you should consider turning on Google Business Messages today.
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